Shipping Policy

At PetScoob, we offer outstanding shipping to our customers and that includes everything from inspection of your purchased products, top quality packaging, on-time and fast delivery to communication at every stage of shipping. We take pride in conveying on time, without fail, to deliver the products you have purchased in the fastest time possible and in an excellent condition. We process every order within 48 hours and we promise that you’ll hear from us definitely at every stage of shipping including, when your order is placed by us, processed and shipped by us and when it is delivered. We’ve partnered with the top logistics and courier partners to guarantee that you get your order safely and on time with full attention and courtesy.

 

FREE SHIPPING

PetScoob offers free shipping on most products nationwide. However, on orders below Rs. 1000, a nominal cost may apply.

Below we have a few FAQs to answer some of our general questions related to shipping at PetScoob

 

What are the charges of shipping?

We offer free shipping in India on all the orders for cost above Rs 1000. Otherwise a shipping cost will be levied from you as shipping charges and that depends on your location and product. Please note that shipping charges are different from COD convenience fees.

Moreover, we keep updating the PIN codes serviced by us often, so in case we don’t deliver at your PIN code currently, then do come back to check if it has been changed.

 

How to check the status of order?

You can easily check the status of your order anytime here (link to your check status page). You will just need to have your order number to use this

 

How long will it take for my order to get delivered?

We aim to deliver most of our products within 5-7 business days in metro cities and 7-12 business days in other cities. However, in case of flight delay, bad weather, political disruption and other unexpected circumstances, delivery might take longer.

 

What to do if I find product package tampered with or opened upon delivery?

Please do not accept a tampered or opened package. Report the concern by simply email at info@petscoob.com, we will immediately look into the matter and get back to you soon.

 

Which Courier Agency do you appoint for delivery?

At PetScoob, we’ve tie ups with many different alleged courier partners. They courier company for your particular order is chosen depending on your particular location.

 

Do you ship products abroad?

Currently, we don’t deliver the products internationally. You can make your purchase from anywhere across the world, but the delivery address should be of India.

**Business days are specified as all working days from Monday to Friday, not including national as well as state holidays.